FAQ

In-stock orders are generally processed within 1–3 business days after payment is authorised. Orders placed on weekends or public holidays begin processing on the next business day. Pre-order and made-to-order timelines are shown on the product page or order confirmation, where available. Orders containing both in-stock and pre-order items may ship together when everything is ready, unless we confirm a split shipment.

Contact us as soon as possible with your order number, checkout email and complete corrected address, including the postcode. Changes cannot be guaranteed once processing or dispatch has begun. Please check your address carefully at checkout to help avoid failed delivery or additional charges.

Open the size guide on the product page, where available. It lists garment measurements in centimetres. Compare the relevant measurements with a similar garment that fits you well, allowing for your preferred fit. If you are between sizes or a guide is missing, contact us with the product name, your usual size and measurements before ordering.

Open Details on the product page for the design description and available fabric composition. Review the product photos alongside the description; colour may vary slightly between screens. If a material or construction detail is not listed, contact us with the product name or link before ordering. Follow the garment’s care label when washing or handling it.

Enter your full delivery address at checkout to see available destinations and delivery methods. Coverage depends on carrier availability and local restrictions. If no shipping option appears, check your address and postcode. If the destination is still unavailable, we cannot currently ship that order to the address provided.

Standard shipping usually takes 7–15 business days in transit; express shipping takes 3–7 business days where available. These estimates start after dispatch and do not include the 1–3 business day processing period for in-stock orders. Business days exclude weekends and public holidays. Customs clearance and carrier delays may extend delivery; dates are estimates, not guarantees.

Shipping methods and rates are displayed at checkout after you enter your delivery address, before payment. Check the rate for your actual order and destination. Any duties- and taxes-included service applies only where confirmed at checkout. See our Shipping policy for details.

After dispatch, tracking information is sent to the email address used at checkout, where available. Open the tracking link in your shipping confirmation for carrier updates, and check your spam folder if the email is missing. The first scan may take time to appear. If tracking shows an issue or delivery exceeds the estimated timeframe, contact us with your order number and tracking details.

Duties and taxes are included for eligible orders only where confirmed at checkout. Do not assume they are included for every destination; other import charges may be payable by the recipient. Customs may still request information from you or delay clearance. If you receive an unexpected charge for an order confirmed as duties included, contact us with your order number and the carrier’s notice.

Check the tracking details, delivery address, safe places, building reception and anyone who may have accepted the parcel. If it is still missing, contact us within 7 calendar days of the delivery confirmation date. Include your order number, tracking details and confirmation of the address. We will review the case and help with a carrier investigation where appropriate; the outcome depends on the findings and applicable law.

For eligible voluntary returns, contact us within 7 calendar days of delivery. Items must be unworn, unwashed, unused, unaltered and undamaged, with original tags attached and original packaging where reasonably possible. Exclusions include marked final-sale items, gift cards, personalised or made-to-order items, and pre-orders once production has started. Mandatory consumer rights take priority, including applicable EU/EEA withdrawal rights. See our Returns policy for full eligibility and exceptions.

Contact us with your order number, checkout email, item name and a brief reason for your request. For damaged, faulty or incorrect items, include clear photos or video. Wait for confirmation and return instructions before shipping. Use the address we provide, choose a tracked service and keep proof of posting. Do not send returns to our office or the address on the parcel unless instructed.

For voluntary returns, you normally pay return shipping and any related duties, taxes, insurance or handling fees. Original shipping and import charges are generally non-refundable. Different rules apply where the return results from our error or the law requires otherwise. Contact us for instructions before arranging a return; see the Returns policy for details.

We do not offer direct exchanges. If you need a different size or item, request a return within the applicable period. Once your return is approved, follow the return instructions and place a separate order for your preferred item. New orders are subject to current availability; stock is not reserved through a return request.

Inspect your order after delivery and contact us within 7 calendar days if an item is damaged, defective or incorrect. Include your order number, item name, a short explanation and clear photos or video showing the issue. Wait for our instructions before returning it. After review, we will advise on the appropriate remedy and any return-shipping arrangements. Your statutory rights remain unaffected.

Once your authorised return is received and inspected, we will notify you whether it is approved. Approved refunds are issued to the original payment method within 3–7 business days; your bank or payment provider may need additional time to display the credit. If a confirmed refund has not appeared after that additional processing time, check with your payment provider and contact us with your order number. Statutory refund deadlines take priority where applicable.

Contact us for sizing, product details, delivery or return enquiries. For product questions, include the product name or link and the detail you need help with. For an existing order, include your order number and checkout email; add tracking details or photos where relevant. This helps us review your enquiry without asking you to repeat the information.